Effective Date: 24th September 2025
At Heddwch Retreat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing details, and any other information you provide when making enquiries, bookings, or signing up for updates.
Technical Information: IP address, browser type, operating system, and pages visited on our website.
Preferences: Any preferences or interests you indicate when communicating with us, booking, or subscribing to news and offers.
2. How We Use Your Information
We use your data to:
Respond to your enquiries and manage bookings.
Inform you about Heddwch Retreat news, updates, special offers, and events if you have opted in.
Improve our website, services, and overall guest experience.
Comply with legal obligations and prevent fraud.
We will never sell your personal data to third parties.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Your consent (e.g., signing up to receive updates and offers).
Performance of a contract (e.g., handling your booking).
Legal obligations (e.g., accounting, tax).
Legitimate interests (e.g., improving our website or services).
4. Sharing Your Information
We may share your information with:
Service providers who help us operate our business (e.g., payment processors, email providers).
Legal or regulatory authorities if required by law.
All third-party services are required to meet strict privacy standards.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
Ensure the website functions correctly.
Analyse website traffic to improve user experience.
Display relevant marketing content if you have opted in.
You can manage cookie preferences via your browser settings.
6. Data Retention
We retain your personal information only as long as necessary for the purposes stated above, or as required by law. After this, your data will be securely deleted.
7. Your Rights
You have the right to:
Access the information we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Withdraw consent for marketing communications at any time.
Object to processing based on legitimate interests.
To exercise any of these rights, contact us at: info@heddwchretreat.co.uk
8. Data Security
We take reasonable measures to protect your personal information from loss, misuse, or unauthorized access. This includes secure storage and encryption where appropriate.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Heddwch Retreat
Email: info@heddwchretreat.co.uk
Phone: 01545 561243